Billing Notification Schedule
Understand when billing emails are sent and who receives them.
Invoice Generation (Day 1)
On the 1st of each month at 2:00 AM ET, invoices are generated for all companies with billing enabled. Each invoice covers the previous month's activity.
Email sent: Invoice Generated — includes the invoice PDF as an attachment.
Recipients: Billing Managers and Super Admins.
Overdue Notifications
Every day at 8:00 AM ET, the system checks for unpaid invoices. Notifications are sent at the following milestones:
| Day | Recipients | Status Change | |
|---|---|---|---|
| Day 7 | Friendly Reminder | Billing Managers + Super Admins | None |
| Day 10 | Payment Warning | Billing Managers + Company Admins + Super Admins | None |
| Day 13 | Final Notice | Billing Managers + Company Admins + Super Admins | Invoice → Overdue |
Important Notes
- Each notification is sent only once — timestamps are recorded to prevent duplicate emails
- Day 13 does NOT automatically pause or deactivate projects — Super Admins decide any actions manually
- The grace period (default 13 days) is configurable per company in Billing Settings
Payment Confirmation
When a payment is received (either via auto-payment or Stripe webhook), a Payment Received confirmation email is sent to Billing Managers and Super Admins.